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$ westcode --back-office
Your website at the front. Your business system behind it.
Westcode designs and develops websites connected to bespoke back-office software for businesses across Cornwall. Instead of forcing your business to work around generic software, we can build a system around the way your business actually operates.
From a simple website with online bookings and customer management through to a complete business platform handling jobs, staff, invoicing, documents, reporting and automation, we can build everything as one connected system.
// website_plus_backoffice
Most web designers stop at the website. Westcode can build the software behind it too.
Your customers might see a professional website, online booking form or customer portal, while your team has access to a completely bespoke back-office system designed specifically for your business. Instead of running your business across spreadsheets, paper diaries, separate apps and disconnected software subscriptions, we can bring everything together into one system.
// capabilities.list()
These are examples of what we build — each system is designed around your individual business requirements.
Keep customer details, communication, history, documents and activity together.
Allow customers to book directly through your website with bookings appearing instantly in your back-office diary.
Create jobs, allocate work, track progress, store notes, photographs and documentation.
Manage appointments, staff, vehicles, resources and availability from one place.
Create invoices directly from completed work and connect them with customer and job records.
Give customers secure access to bookings, documents, invoices, job updates or other relevant information.
Give employees their own login for jobs, documents, timesheets, availability and business processes.
Automatically trigger emails, reminders, tasks, status changes and other actions.
See important business information in real time rather than manually creating spreadsheets.
Connect your system with other software and services your business already uses.
Manage products, equipment, stock levels and usage.
Store customer, staff, job and company documentation securely within the system.
// one_system_not_five
Many businesses end up paying for a stack of separate tools that don't talk to each other:
Westcode can build a connected system where information flows automatically between the website and back office — so you're not paying five subscriptions or re-entering the same details in several places.
// booking.flow()
That's why bespoke software can simplify business operations — the information moves on its own.
// case_study.ac_vehicle_repairs
A C Vehicle Repairs — Bodmin
A C Vehicle Repairs needed more than a new website.
Westcode developed a connected website and cloud-based garage management system designed around the day-to-day operation of the business. Customers can book online while the garage manages bookings, customers, vehicles, jobs, invoices and communications through its private back-office system.
The platform also helps automate customer communication, including booking confirmations, reminders, MOT reminders and email marketing.
This is a good example of what we mean when we say:
"Your website at the front. Your business system behind it."
Read the case study// by_industry()
We can build systems for businesses including:
// service_area.cn
Westcode is a Cornwall-based website and software developer specialising in bespoke websites, web applications and custom back-office business systems. We work with businesses throughout the county, including Bodmin, St Austell, Wadebridge, Padstow, Newquay, Truro, Falmouth, Camborne, Redruth, Hayle, Penzance, Launceston, Liskeard and Saltash and the wider area.
Whether you need a new website with a simple CRM behind it or a complete bespoke business-management platform, we can design the system around your operation.
$ cat faq.json
A bespoke back-office system is software built specifically for your business that handles the day-to-day work your customers never see — managing customers, bookings, jobs, staff, invoices, documents and reporting. It's built around how your business actually operates rather than forcing you to work the way generic software expects. It usually sits behind a website or customer portal: the website is what your customers see at the front, and the back-office system is what your team uses behind it.
Yes. This is exactly what we build. When a customer books online, makes an enquiry or updates their details on your website, that information flows straight into your back-office system automatically. There's no double entry and no manual copying between systems — the website and the back office are one connected platform.
Yes. Rather than fitting your business into a generic CRM full of fields you'll never use, we build the customer database around exactly what you need to know. For some businesses that means vehicle history and MOT dates; for others it's job history, equipment, project notes or communications. A custom CRM holds your data your way, with no per-user licence fees as you grow.
Usually, yes. Most businesses we work with have outgrown a collection of spreadsheets and paper diaries. We can bring that data together into one secure system where it's easier to search, update and report on. If your data is in existing spreadsheets, we can help move it across so you start with everything in place.
Yes. We build booking systems that live on your website, so customers can book and pay directly with you at any time. Bookings appear instantly in your back-office diary, and automated confirmations and reminders can be sent to customers to reduce no-shows. Because it's built for you, it handles your services, your capacity and any unusual booking rules you have.
Yes. A customer portal gives each customer a secure login where they can see their bookings, documents, invoices, job updates or any other information relevant to them. It's a good way to give customers the answer to common questions without your team having to send it manually.
Yes. A staff portal gives each employee their own login for the jobs, documents, timesheets, availability and processes that relate to them. Managers can control exactly what each member of staff can see and do, so everyone works from the same connected system.
Yes. We regularly connect bespoke systems with accounting packages, so details like invoices and payments flow between your operational system and your accounts without being re-entered. Tell us which accounting software you use and we'll advise on the best way to connect them.
Yes. If your business uses other online services — payment providers, delivery services, e-commerce platforms, calendars or anything else with an API — we can connect them into your system so information moves automatically between them. This is a common part of the bespoke systems we build.
Yes. If you already have a website, we can build a back-office system that connects to it rather than rebuilding the site unnecessarily. We'll look at how your current website works and integrate a bespoke system behind it. Where a new website makes more sense, we'll say so.
Often, yes. Many businesses we work with are paying for several overlapping tools that don't talk to each other properly. A bespoke system can bring them together into one connected platform you own. We'll review what you're using and advise honestly on what's worth replacing and what should stay.
Yes. Everything we build works properly on phones, tablets and computers. Because the systems are web-based, your team can use them from the workshop, on a site visit or from the office, and your customers can use portals and booking forms on whatever device they happen to be on.
Yes. We host, maintain and support the systems we build. That means fixing issues when they come up, keeping things running smoothly, and adding new features as your business changes. You're never left with a system no one understands.
Yes. We're based in Cornwall and work with businesses throughout the county and further afield. Most of our work is done online, so distance isn't a problem — whether you're in Bodmin, Truro, Penzance or anywhere else, the process is the same.
Yes. Westcode works with businesses across Cornwall, from Bodmin and Wadebridge to Newquay, St Austell, Truro, Falmouth, Penzance and the wider county. We build for businesses wherever they are, and much of the work is done remotely with regular check-ins.
$ westcode --start
You don't need to know exactly what software you need. Tell us how your business currently works, what takes too much time, where information gets duplicated and what you would like to automate. We can then look at how a website and bespoke back-office system could bring everything together.